Serving homes & businesses across the United Kingdom

Privacy Policy

How PulseGridPower collects, uses and protects your personal information.

Review before publication. This document is a professional template written for PulseGridPower. Company-specific details (legal name, registered office, company number and contact details) are pulled from config.js. We recommend a qualified professional reviews this document before it is published to ensure it reflects your final business arrangements.

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1. Who we are

This Privacy Policy explains how PulseGridPower ("we", "us", "our") collects, uses and protects personal information when you use our website or contact us.

We are committed to handling your personal information responsibly and in line with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, the data controller is . Our registered office is . You can contact us about privacy matters at .

2. Information we collect

We only collect the information we need to respond to your enquiry and to operate our website. This may include:

  • Information you provide to us when you complete a form or contact us, such as your name, email address, telephone number, customer type, service of interest, business name, postcode, preferred contact method and any additional information you choose to share.
  • Information provided by brokers or partners where you have asked them to introduce you to us.
  • Technical information such as your IP address, browser type and device information, collected automatically when you visit our website.

We do not ask for, and you should never send us, bank details, payment card details, passwords or other sensitive financial credentials through this website.

3. How we use your information

We use your personal information to:

  • respond to your enquiry and provide the information you have requested;
  • understand your requirements so we can help you explore relevant options;
  • communicate with you about your enquiry using your preferred contact method;
  • maintain records of enquiries and improve our services;
  • protect our website and our business against misuse, spam and fraud; and
  • comply with our legal and regulatory obligations.

We will not use your information for purposes that are incompatible with those described here without informing you first.

4. Our lawful basis for processing

Under UK GDPR we must have a lawful basis for processing your personal information. Depending on the circumstances, we rely on:

  • Consent — where you have given us clear permission to use your information, for example when you submit an enquiry form and tick the consent box. You can withdraw your consent at any time.
  • Legitimate interests — where it is necessary for our legitimate business interests, such as responding to enquiries and keeping our website secure, provided your rights are not overridden.
  • Legal obligation — where we need to process information to comply with the law.

5. Who we share your information with

We do not sell your personal information. We may share it with trusted service providers who help us operate our business and website, such as IT and hosting providers and email service providers, but only where they process information on our behalf and under appropriate safeguards.

Where it is necessary to help with your enquiry, we may share relevant details with third parties involved in delivering the options you have asked about. We will only do so where it is appropriate and relevant to your enquiry.

We may also disclose information where we are required to do so by law, or to protect our legal rights.

6. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this policy, or as required by law. Enquiry records are generally retained for a reasonable period so that we can respond to follow-up questions and maintain accurate records, after which they are securely deleted or anonymised.

7. Your rights

Under data protection law you have the right to:

  • access the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your information in certain circumstances;
  • object to, or ask us to restrict, certain processing;
  • withdraw consent at any time where we rely on consent; and
  • request that we transfer certain information to another organisation.

To exercise any of these rights, please contact us at . We will respond within the timescales required by law.

8. How we protect your information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. These measures are designed to be proportionate to the nature of the information we hold. No method of transmission over the internet is completely secure, but we work to keep your information safe.

9. Cookies

Our website uses cookies and similar technologies. For details of the cookies we use and how to manage them, please see our Cookie Policy.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The current version will always be available on this page, together with the date it was last updated.

11. Contact and complaints

If you have any questions about this policy or how we handle your information, please contact us at .

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. We would always appreciate the opportunity to address your concerns first.